‌Effective Date: September 30, 2026‌

This Shipping Policy applies to all orders placed via the official e-commerce platform of MAISON DRESSING RANGEMENT, accessible at www.dressingrangement.com. As a France-founded brand run by a team of home organization lovers, we are dedicated to delivering our multi-functional compact storage racks — our new arrivals designed to tidy every corner of your space, crafted with durable materials that hold your items steadily for long daily use — to your home safely, transparently and on schedule, to help every customer build a better organized living environment. All shipping arrangements we follow are fully compliant with French and European Union e-commerce logistics regulations, and by completing a checkout on our website, you confirm you have read, understood and agreed to all terms outlined in this policy.

1. Order Processing Timeline

All successfully submitted and fully paid orders at MAISON DRESSING RANGEMENT enter our standard 1 to 2 business day processing window immediately after confirmation. Our warehouse team will carry out strict quality checks for your selected compact practical small storage racks, verify all assembly parts, hardware, instruction manuals and matching accessories are intact, and pack the item with shock-resistant, eco-friendly packaging materials to prevent damage during transit. Order processing does not include weekends or official French public holidays. For customers who purchase items from our new arrivals catalog during major promotional events, order processing may be extended by a maximum of 2 additional business days, and we will send a real-time notification to your registered order email to inform you of the minor delay before your order is dispatched. You can check the latest processing status of your order anytime in your user account dashboard on www.dressingrangement.com.

2. Shipping Coverage and Delivery Options

We currently offer two tiers of official shipping services for customers across all regions:

• ‌Domestic France Standard Shipping‌: For all delivery addresses within metropolitan France, this free-of-charge service applies to all orders with a total value over €50. Eligible orders will be delivered to your designated address within 3 to 5 business days after dispatch. For domestic orders under €50, a flat rate shipping fee of €4.90 will be added at checkout.
• ‌EU International Standard Shipping‌: For delivery addresses in all other European Economic Area (EEA) member states, we offer flat rate shipping priced at €9.90 for all orders, with no minimum order value requirement. The estimated delivery window for EU international orders is 7 to 12 business days after dispatch, as customs clearance checks for cross-border packages may add a small amount of extra processing time.

At this stage, MAISON DRESSING RANGEMENT does not support shipping to regions outside the European Economic Area, to ensure we can maintain our high standard of after-sales support and timely logistics tracking for every customer who purchases our home organization products. All delivery services are completed in partnership with our vetted, certified local logistics providers that share our commitment to careful package handling.

3. Order Tracking and Delivery Updates

Once your order is dispatched from our warehouse, we will send a formal shipment confirmation email to your registered contact address, with a unique tracking number and direct access link to the real-time logistics tracking page. You can view the full transit journey of your package at any time, from our facility at 21 Cité de la Sucrerie, 02470 Neuilly-Saint-Front, France all the way to your delivery location. If the tracking information shows your package has been marked as “delivered” but you have not received your storage rack, please contact our customer service team within 3 business days, and we will work directly with our logistics partner to launch a full delivery investigation.

All our logistics providers will attempt delivery to your provided address twice. If no one is available to sign for the package on the first two delivery attempts, the courier will leave a collection slip with information on the nearest local pickup point where you can retrieve your order within 10 calendar days. If you fail to collect your package within this 10-day window, the parcel will be returned to our warehouse, and you will be responsible for covering the cost of a second re-shipment if you wish to receive your order again.

4. Shipping Exceptions and Special Notes

MAISON DRESSING RANGEMENT is not responsible for unexpected delivery delays caused by extreme severe weather conditions, official customs policy adjustments, local public health emergencies, or other force majeure events that are outside our reasonable operational control. In the event of such a delay, our team will proactively reach out to you with regular status updates, and we can work with you to arrange a free order cancellation or full store credit if the extended delay no longer meets your expected timeline for receiving your storage rack.

All relevant customs duties, import taxes or additional clearance fees for cross-border orders within the EEA are already included in your total checkout price, so you will never face hidden extra costs when you receive your package. We will never request additional payment from you for logistics-related fees after you complete your original order payment on our website.

5. Contact for Shipping Inquiries

If you have any questions about your order shipping timeline, tracking status, delivery address adjustment before dispatch, or other logistics-related concerns, you can reach our dedicated shipping support team via the following official channels:

• Official Contact Email: [email protected]
• Physical Business Address: MAISON DRESSING RANGEMENT, 21 Cité de la Sucrerie, 02470 Neuilly-Saint-Front, France
• Contact Phone Number: +33 3 2371 3721

Our team is available on business days between 9:00 and 18:00 Central European Time, and we will respond to all your shipping-related inquiries within 24 hours to make sure your new compact storage rack arrives safely and helps you tidy every corner of your home as planned.