Effective Date: September 30, 2026‌

Welcome to the Refund and Returns Policy of MAISON DRESSING RANGEMENT, the France-based home organization brand dedicated to building better organized homes with our compact, practical small storage racks. This policy applies to all purchases made through our official website www.dressingrangement.com, covering all our new arrivals of multi-functional compact storage racks made with durable materials to hold your items steadily for long daily use. We have designed this framework to be clear, fair, and fully aligned with French and European e-commerce regulations, while explicitly upholding our core rule that ‌no standalone “refund only” requests are permitted for any completed order under any normal circumstances‌. By placing an order on our platform, you confirm that you have read, understood, and agreed to all terms outlined in this policy.

1. Core Non-Negotiable Rule: No Refund-Only Requests

We strictly enforce a no refund-only policy for all standard valid orders. This means we will not process any monetary refund to customers who choose to keep the ordered product, whether it is one of our new multi-functional storage racks or related home organization merchandise. All valid refund processing is explicitly tied to the full return of the physical purchased item in eligible condition. We do not offer partial refunds for customers who retain possession of our products, nor do we process full refunds without the customer sending the purchased goods back to our designated return warehouse. This rule is implemented to ensure fairness for all our customers, cover our operational costs that go into crafting high-quality durable storage solutions, and prevent potential fraudulent claims that would undermine our ability to deliver affordable, well-made home organization products to our entire community of home organization lovers.

2. Eligible Conditions for Returns

You can submit a valid return application within 14 calendar days from the date you receive your MAISON DRESSING RANGEMENT order, only if your returned item meets all the following requirements:

1. The storage rack or product is unused, undamaged, kept in its original unaltered condition, and preserved in its original factory packaging with all labels, accessories, assembly parts, and instruction manuals fully intact.
2. You provide the original order number, proof of delivery receipt, and clear photos of the unaltered product to our customer service team for verification before sending the item back.
3. The return request is not submitted for reasons that fall outside eligible scope, including change of mind after fully receiving and approving your product, accidental order placement you did not notify us of before the order was shipped, or minor aesthetic variations that fall within normal industrial manufacturing tolerances that do not impact the full functionality of our durable storage racks.

Once our team at our France headquarters completes full inspection and confirms your returned product meets all the above eligibility requirements, we will approve your return request, and you may choose one of the two available resolution options below:

• Exchange for an alternative MAISON DRESSING RANGEMENT storage rack model of equal or higher value (you will only need to cover the price difference if selecting a higher-priced item)
• Full store credit equal to the original total amount you paid for the returned item, which can be used for any future purchase on www.dressingrangement.com, with no expiration date attached.

In no scenario will we process a direct cash or original payment method refund if you do not send back the full eligible product, even if you claim to have discarded, donated, or kept the purchased storage rack.

3. Defect and Damaged Item Special Provisions

If you receive a product with confirmed manufacturing defects, obvious shipping damage that occurred during transit, or a completely different item than what you explicitly ordered on our website, you must contact our customer service team within 48 hours of delivery, providing clear photographic and video evidence of the issue. After our team verifies the confirmed defect or damage, we will arrange for a free pre-paid return shipping label to be sent to you. Once the defective or wrong item is returned to our warehouse and verified, we will ship you a brand new replacement unit of the correct product at no extra cost to you. Even under these defective item circumstances, we will not issue a standalone refund-only payout for you to keep the damaged or incorrect item. We only process a full original payment refund in this scenario if a replacement unit of your ordered product is permanently out of stock and no longer available in our new arrivals catalog, which is the sole limited exception to our no refund-only rule.

4. Return Shipping and Contact Details

For all eligible returns not related to confirmed manufacturing defects or transit damage, you will be responsible for covering the cost of return shipping to our designated return address. Our customer service team will send you detailed return address guidance after your return application is formally approved. If you have any questions about our Refund and Returns Policy, submitting a return application, or verifying the status of your return request, you can reach us through the following official channels:

• Official Contact Email: [email protected]
• Physical Business Address: MAISON DRESSING RANGEMENT, 21 Cité de la Sucrerie, 02470 Neuilly-Saint-Front, France
• Contact Phone Number: +33 3 2371 3721

Our team will respond to all return-related inquiries within 2 working days, and we process all verified eligible returns within 7 business days after we receive and inspect your returned products at our facility. All terms in this policy are designed to help us maintain our commitment to delivering high-quality compact storage racks that help every customer turn cluttered home corners into tidy, welcoming spaces.